Frequently Asked Questions
Everything you need to know about bringing Bongo Furniture home.
What are your delivery options and timeframes?
We offer standard and white-glove delivery services. Standard shipping typically takes 5-10 business days, while white-glove delivery, which includes assembly and room placement, may take up to 14 business days depending on your location.
Do you offer a warranty on your furniture?
Yes, all Bongo Furniture products come with a limited one-year warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy?
We want you to love your space. If you are not satisfied, you can return items within 30 days of delivery. Please note that items must be in original condition, and a restocking fee may apply to large furniture pieces.
Can I request fabric swatches before purchasing?
Absolutely! We offer complimentary fabric swatches for our upholstered collections to help you choose the perfect color and texture for your home. You can order them directly through our product pages.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal, where you can monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you budget for your dream home.